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Establish
a personal bond with customers?
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Ask
thoughtful, open-ended questions to uncover in-depth, high-quality
information about customer situations, problems or needs?
|
|
Explore
different ways to meet customer needs? This includes offering a candid
evaluation of the benefits and drawbacks of available choices.
|
|
Describe
your product or service in a convincing manner and relate it to your
customers needs?
|
|
Handle
objections in a positive, constructive manner that doesn’t ignore real
problems? |
