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The Focusing Framework
What you don't do well & customers don't value - forget and move on. What you do well, but customer's don't value - either find customers who are will ing to pay for that capability or give it up. What you don't do well, but customer do in fact value - work on it. Learn how to do it well, hire people who already know how to do it well, educate your existing staff to do it well. What you do well and customers value - keep getting better, the competition may be gaining on you. Invest the time and money to stay ahead of the pack. |
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