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Create
a company vision
Involve employees in the
development of the vision.
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Involvement
in decision making
People work harder to
implement decisions they are a part of.
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Develop
an internal customer process
Make sure each individual
& department considers the next department or individual as in
internal customer.
That means they have the responsibility to help one another create value.
Which means they will have to collaborate.
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Improve
collaboration skills
Teach employees to be open
minded.
Encourage them to learn from one another.
Create occasions where positive interaction can take place.
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Create
an organization structure for serving customers
Reorganize so that a customer
has one contact.
Make sure the entire organization is behind that contact, working together
to fulfill the customer’s needs.
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Create
an infrastructure that supports collaboration
Including Physical layout,
technology, communications systems, compensation systems and recognitions
systems. |
